AppOnTheRun can fit HVAC/Appliance installation or repair services, through tracking your workers' progress, in-call billable items selection list for consistent and accurate billing, and keep inventory on your supplies.
Eliminate messy paperwork with AppOnTheRun. Each technician will have a list of their work orders available on any Android device. This solution fixes the following common issues that arise in a typical day in HVAC/Appliance services:
Illegible handwritten notes: Is that an 'r' or an 'n'? A '2' or a '6'? Save the magnifying glass at home; with AppOnTheRun's digital notes for technicians, there is less chance for mistakes and no more wasting time trying to decipher your technicians' hieroglyphics.
Billable Items: Save time going through paperwork, deciphering what notes your technicians wrote, and adding up how much inventory was used for billing. Your workers can select what parts they used or equipment that was installed. The quantity of any items selected will automatically appear on the call in the management portal, in invoices and on customers' receipts, so you and your customers consistently know what will be billed.
Request Items: Workers can select the 'Needed for future visit' button under each billable item in the app, so you know what is needed for each worker by the end of the day.
Instant schedule adjustments: A customer calls in late in the day with an urgent call-her heater is not firing, and the temperatures are expected to drop tonight. Thankfully you notice that one of your workers is in that neighborhood on another call and needs a work order for this call. What do you usually do? Try to frantically call and relay the information before he leaves the neighborhood? Have him come back to the office to pick up a paper work order, wasting gas and time? Let AppOnTheRun take the hassle out of last-minute schedule changes. Any schedule changes made in the management portal show up within seconds on the technician's app. Taking that same scenario, once that worker finishes his call, he opens ApppOnTheRun, sees the new call and heads over. The customer is extremely grateful that her heater was able to be fired and can sleep comfortably tonight. Quick, easy, and another satisfied customer, all through AppOnTheRun.
Required procedures: AppOnTheRun can place restrictions settings on your workers. For example, answer whether they cleaned the oil burner a requirement so that you know that your workers are following proper procedures for services. You can also set how many calls a worker can see at a time to avoid rushing or becoming overwhelmed if they see too many calls at once.
Alerts: AppOnTheRun can provide rock-solid evidence through alerts and GPS tracking. Alerts can be set to make sure your technicians stay on track. Did your worker really service the oven, or he said he did it just so she could go home early? If a worker submits a call outside a set mile radius from that customer's location, an email alert is sent to you. Now you can make sure your customers are serviced and can provide evidence of quality services.
Using the MapOnTheRun tracking application, (premium version is included with AppOnTheRun) make sure your technicians are where you need them. View their progress in AppOnTheRun's management portal: use it to track productivity and make sure they are not deviating from the route. Your workers say they only took an hour lunch, but AppOnTheRun with MapOnTheRun's GPS tracking tells you they were there for two hours.
One-Click Invoicing: Imagine invoicing all of your customers in minutes. AppOntheRun can run invoices on all uninvoiced calls for all customers in one click: just click 'Run Invoices,' and let AppOnTheRun do the work. Since all of your service call information is entered through the ApponTheRun app and management portal, you never have to worry ever again about losing customers, billable items or jobs through the cracks; AppOnTheRun never forgets!